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Whether you have a technical issue, a billing question, or just want to say hello, our team is ready to assist you.

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Gold Lab Support Team

Our Locations

Head Office

Toba Tek Singh

Jhang Road, Madina Town

0332-7142060 / 0300-7267557 03341144143
Ilyas Systems

Authorized Dealer - Lahore

Shop # E-2347/1, Sarafa Bazar, Chowall, Rang Mahal

0332-7142060 / 0300-7267557
Qadri Systems

Authorized Dealer - Faisalabad

Rail Bazar

0332-7142060 / 0300-7267557
support@goldlabpro.com
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Support Center

Common Questions

Find quick answers to the most frequent questions we receive.

We are available Monday to Saturday, 9:00 AM to 9:00 PM PKT. WhatsApp support is usually faster outside these hours, but official responses are guaranteed during business hours.

Yes, for Enterprise plans in major cities (Lahore, Karachi, Islamabad), we can arrange on-site setup and training visits. For other regions, we offer comprehensive remote video onboarding.

Absolutely. We use industry-standard encryption for all data transmission and storage. Your lab's records are private and only accessible by your authorized personnel.